Unhappy Customer

Hi On the 14th February 2022 I had no wifi connection till date. I lodged a complaint and was told to wait 24 hrs and because I work from home due to covid I am am reliant on wifi. They told me it was lodged as urgent. I phoned them after 24 hrs and was told to wait till the 17th for a technician. Today the 17th I phoned again and am told to wait till the 19th for a technician. As per my experience they don't come in on a weekend. Not only must I buy data I still have to pay my monthly premiums even though I had no wifi connection for the past week. I also had to continuously phone the vodacom customer service for feedback which should be the duty of vodacom since we are paying every month for their service. My question is why must we wait for a week for a technician to come out. Very dissapointed in the way Vodacom is handling this situation and am actually considering a new internet provider because of these poor services. Vodacom do your job and make us customers happy.

A dissatisfied customer