Unhappy customer

Vodacom and endless issues is completely *********!!! Upgrade was processed last week with a vodacom consultant with vodacom online device and delivery address confirmed yet today get a call from Ram couriers that the device is in mpumalanga yet we reside in KZN!!! This is completely ********* and inconvenient to us as the customer based on someone else's mistake when the information was clearly confirmed on the recorded line. Now we are to wait till end of this week hopefully for the device to be sent as the customer care is not even sure when the correct area will be serviced! Based on the mistake I request for the previous handset installment to be reversed on the matter of concern of not delivering on promises and managing the clients expectations in a dignified manner. Please urgently contact ***.