Unhappy Contract Customer (Account Locked)

On 25 November 2018 I got a notification that my account limit has been reached and that all lines linked to my account has been soft-locked. Immediately my phone stopped working. I called Vodacom's customer care who transferred me to the solutions department where I spoke to a very helpful lady named Tebogo. She helped me to the best of her ability and called me on the 27 and 28th of November 2018 and confirmed on both days that my account still works and I confirmed that my phone works fine. I was very happy with this service, so happy that I left a positive review on Hellopeter.

But unfortunately the happiness was short lived as yesterday (Monday 3 December 2018) evening my account got locked again. I called the Vodacom call centre and the very friendly lady assisted me and called me back after an hour to tell me that there was a mistake and my account was now unlocked. Again I was fairly happy with the service but today (Tuesday 4 December 2018) my account was locked again.

In my frustration I called the call centre again and spoke to Sfiso, who arrogently, and before even checking my account, told me that Vodacom outsources the account department and that there is nothing that he could do. After demanding that he logged in to my account he very arrogantly told me that I should then answer the security question. He confirmed that a second request was done yesterday, but that he is not going to load another request as it will delay the process. I threatened to cancel my contract and his reponse was that if that is how I feel then I should do it as he works for the call centre and there is nothing that he could do.

Now, Vodacom, basic customer care practice to keep the paying customer happy at all cost, which clearly this call centre operator does not get. Secondly if the call centre can't do anything, why does Vodacom have one?

I am extremely frustrated, and I really hope my issue can be resolved, I don't get compensated or even discounted for calling the call centre every evening to get my phone unlocked, an account that has been paid up every single month since 2014, and I never requested an account limit.

Please Vodacom, can you resolve my issue!