Unhappy Client with Vodacom

I am so Disappointed in Vodacom firstly my wife gets blocked because she phones Vodacom on numerous times because the agents drop's the call the whole time NOW she has been BLOCKED THIS IS VERY BAD. She wanted to do a upgrade and she spoke to a Agent with the name of Cynthia Dlamini who got the whole process WRONG my wife wanted a Samsung A71 and what does she book out Samsung M51 and it was send to their dispatch area. And then she upgraded 1 of her contracts with out her consent and she never got any documents via email nor sms that is a concern to what else gets done ?????? We have spoken to 9 agents and you know what not 1 could help yeah I have their names Lea Upgrades Johannes Upgrades Nomzamon Upgrades Tarryn Upgrades Salone Cancelation Nonkulule Cancelation Florence Sales Phethokuhle After Sales The following Lady helped as much as she could Denise Weldone to you. Then today 16th Jan 2021 we went to the Vodacom 4 U store in East Gate and met up with a gentleman called Que he tried to assist us and he was on the phone for 53m & 10sec and he spoke to so may people aswell sent from pilar to post and he confirmed he cant believe it. Then he confirmed that we must go to the Vodacom store around the corner from them where we met up with a lady with the name of Carol this Lady walked the exstra mile she tried everything to assist only to find out that she could not that is 4h 26 min later WHY BECAUSE OF 1 LADY CYNTHIA DLAMINI THANKYOU FOR STUFFING UP MY SATURDAY. I phoned again we where promised to have recieved a SMS to confirm that our 1 contract number would be cancelled so that we could get our upgrade then a Gentlemen with the name of Johan Spies took our call and you know what he took pride in what he did his manners was 100% WELDONE JOHAN and resolved our problems he send my wife the quotes for the upgrades and she recieved SMS-s. With Cynthia she did not recieve NOTHING was that valid ask yourself that Q. Johan dont stop with what you are doing you made us feel part of the Vodacom family not like the previous people. Then I spoke to Motlapsi from customer care after I send a nasty email and she listened to what I had to say Welcome to you as Motlapsi. So let me see if anybody off Management will have the guts to contact me and let me here your what excuse you have.