UNHAPPY CLIENT OF VODACOM

I had a contract with Vodacom for years and I was still happy not experiencing any problem. This year it happened that my contract was ending on the 1st of March as per agreement and I was under the impression that it would happen automatically. To ensure that it happens I called to cancel 3 days before the last day and I went pillar to post before it could happen and eventually it was done. While under that impression on the 29th of Feb I purposely made a call knowing I don't have airtime only for that call to go through and to my surprise I then checked my balance after that call and they uploaded DATA AS WELL AS MINUTES. I couldn't believe that. If really my contract was still continuing I was suppose to receive all that on the 1st not before the new month. I went and bought myself airtime to buy minutes and made my calls as normal. I called vodacom on Monday querying them concerning that matter and I was taken pillar to post again for them to correct their mistake. I had to use my phone and of which I did and also still using their data and minutes they didn't correct. At the end of the month I received notice from my bank of debit order that there's a deduction from Vodacom, the next day it was reverted to my bank account and I thought they corrected their mistake.

Tjoo during the month there comes again another debit order I did not have money for that and it was rejected. Vodacom sent me message that im in arrears, I called and I was talking to tobi on whatsapp of which he told me I don't have any outstanding account. Later again I received the very same message that I must pay the account. I was so crossed I called Vodacom. They explained that it's for the month which was not in my contract that they made a mistake themselves of sending me their data and minutes and that included the additional number I had already cancelled on contract.

How can this happen, people Vodacom is really failing us I'm unhappy with their service. They extend contract without concern of the customers. Where as contract is a contract the last day of it must be considered except if I called and tell them I continue with it. I'm very disappointed with their service.