AM
Anele M
1 reviews | Active since Dec 2016
14 Aug 2024, 09:50
Unhappy Client
I have an issue with Vodacom. I had a data contract with them and I did an early cancellation which I was sent a quote with an amount to pay for them to cancel my data contract, I paid the amount and sent them proof of payment together with a copy of my ID and signed quotation. that was in April. I'm still receiving invoices that I owe R404 which no one can explain to me where does it come from after I have cancelled the contract with them.
I've been to the Vodacom store, they couldn't explain and instead they gave me a number I can call which I did and I've been sent from pillar to post.
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Replies (1)Vodacom's replyOfficial
14 Aug 2024, 10:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Aug 2024, 10:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
