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Pauline M
1 reviews | Active since Aug 2020
12 Jul 2022, 16:48
Unhappy client
I took out 2 new contracts in June.. I requested that I use my old number***) and ***. But to my surprise Ive been given one of my old contracts nunbers which I don't wven use or even know where the sim card is.. I was supposed to get 20 gig data but I didn't and that's how I picked up that the wrong number was allocate.. This needs to be fixed and I want my 20gig and airtime on my number ***.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Jul 2022, 19:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jul 2022, 19:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Pauline M's updateReviewer Update
16 Jul 2022, 07:23It seems that you don't understand what my complaint is about!!..No where am I disputing the cancelation of the number mentioned in your feedback... I am talking about new contracts I took in June and requested that the number ***) be used and not a new number/old number..
Maybe if you had called to get me insight regarding this matter instead of responding you wouldn't waste both our times with your response.
Please call me so we can get this resolved!!!!
Maybe if you had called to get me insight regarding this matter instead of responding you wouldn't waste both our times with your response.
Please call me so we can get this resolved!!!!
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Pauline M's update16 Jul 2022, 07:23
Reviewer Update
It seems that you don't understand what my complaint is about!!..No where am I disputing the cancelation of the number mentioned in your feedback... I am talking about new contracts I took in June and requested that the number ***) be used and not a new number/old number..
Maybe if you had called to get me insight regarding this matter instead of responding you wouldn't waste both our times with your response.
Please call me so we can get this resolved!!!!
Maybe if you had called to get me insight regarding this matter instead of responding you wouldn't waste both our times with your response.
Please call me so we can get this resolved!!!!
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Pauline M's updateReviewer Update
20 Jul 2022, 14:084 days later, and I still haven't received a response.. Is this the service you provide ðŸ˜
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Pauline M's update20 Jul 2022, 14:08
Reviewer Update
4 days later, and I still haven't received a response.. Is this the service you provide ðŸ˜