Unhappy client

Item: Vodacom
Rating: 1
Author: Pauline M

I called to cancel my contract last year on the 6th of December 2021. I spoke to a lady that assured me that my contract was cancelled however the last debit will be in Jan 2022. This month I received data and airtime on both my contract line however a day or two later the airtime and data was reversed. Now this morning I receive an invoice of R450!!!

Please explain what this invoice is for exactly as the airtime and data were reversed and when I inquired I was told my lines are prepaid now.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

11 Jan 2022, 11:02

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply11 Jan 2022, 11:02

Official

Pauline M's updateReviewer Update

19 Jan 2022, 08:40

Hi

Thank you for getting back to me.
Please ensure that there is no debit off my account on the 25th.

Thanks

Pauline M's update19 Jan 2022, 08:40

Reviewer Update

Hi

Thank you for getting back to me.
Please ensure that there is no debit off my account on the 25th.

Thanks