Unhappy client

Really unhappy with the service from vodacom. An upgrade was processed on my number and when called they advised this reflected as a new line and not an upgrade which is a system issue. The confirmation has been provided to me saying that the number was upgraded via text message however on their system now reflects an upgrade date of 1 July 2022 yet when checked on the vodacom online website and the otp is sent it says the number is upgradeable. Kindly urgently rectify the system issues as this should not effect or inconvenience the client. Someone mentioned that they will look into the query and call back with the confirmation as the new order is already with Ram. Please ensure that this does not get duplicated and is processed as an upgrade. Very unhappy client when you think this will be a smooth and easy process there's problems that occur