Unhappy client

I upgraded my contract with Vodacom on the 15th to date I have not received my order. I received an sms on Wednesday, 22 May saying the delivery would be made that day before 17:00 by . I cancelled my plans and waited for an order that did not arrive. Yesterday I received another sms saying that my order would be delivered.....It wasn't. When I called Vodacom this morning to find out what was the matter, I was told to call Skynet and find out myself. At Skynet I was sent from pillar to post and being placed on hold for no less than 17 minutes and then getting cut off. I still have not received feedback regarding the reason why my order was not delivered yesterday and then flagged as a failed delivery.