UNHAPPY CLIENT

I'm starting to have my doubts in upgrading my contract with Vodacom. As I app**** for Fibre with them, they have sent me a router 3 days after the application has been approved. 5 months later I app**** with another service provider, and guess what!? I have been approved, cable order has been placed, and waiting on schedule for installation. Which CLEARY had the signal for Vodacom to have not even placed my fibre order!!! I'm disgusted in their client service and help portal, as those are of NO USE whatsoever, but are so very quick to remind you that you are behind with payments or to cut of your phone when in arrears. I'm pretty sure an other service provider would benefit me better and would appreciate me as a new client applying for a new contract.