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Apelele D
1 reviews | Active since Mar 2020
26 Apr 2023, 15:04
Unhappy client and poor service
It seems its just not my year sana hai no, my Fibre has been down since 8am Tuesday last week to this day still. Issue is being escalated but nothing seems to happen. Debit order yona did not bounce, but that time I'm getting poor service yhoo this is so frustrating honestly. I work from home now i must use money i did not budget to go to the office. I swear if it ain't fixed by end of today i am canceling this contract never kalo pay for something we not using!!
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Replies (2)
Vodacom's replyOfficial
27 Apr 2023, 08:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Apr 2023, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Apelele D's updateReviewer Update
04 May 2023, 18:49Thank you for resolving my issue, as for the tech guys they can do better. Dropping calls instead of alerting client that they will not assist. I appreciate the second tech assigned and the people involved especially Abigail Pheifer for going extra mile to assist.
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Apelele D's update04 May 2023, 18:49
Reviewer Update
Thank you for resolving my issue, as for the tech guys they can do better. Dropping calls instead of alerting client that they will not assist. I appreciate the second tech assigned and the people involved especially Abigail Pheifer for going extra mile to assist.