Unhappy Client

I honestly don't know what's wrong with Vodacom lately, the service we are getting is very poor. I have been sitting without network since this morning and there is no communication what's so ever, I called and I was told that they will log a call and I must wait 24 to 48 hours for a technician to attend to the call. What am I expected to do during this period. And we have been having quite a few of these network issues with vodacom lately. Pathetic really