CS
Christel S
1 reviews | Active since Feb 2021
20 Jan 2026, 00:56
Unhappy client
After my first review Vodacom phoned me back,I forwarded the necessary documents,they promised to give me a call during the course of last week,which didn't happened,I than send them an email on Friday,which they didn't respond to,in the mean time I get SMSes everyday that I owe them and also they ve put it on my credit report
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
20 Jan 2026, 07:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Jan 2026, 07:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CS
Christel S's updateReviewer Update
21 Jan 2026, 12:28Vodacom is the worst ever. Yesterday they've decided to block my line,I can't WhatsApp,call,message ...nothing,I've paid just over R8000 last year October,I've closed and paid premature cancellation on the contracts,which I have proof of and send it to Vodacom again.yesterday I phoned accounts department to open my line,they advised that I must first pay R834,because my account is in arrears,in order for my line to be opened,according to the accounts department the contracts was reinstated November 2025,so now I'm asking,after settling the accounts on the 25th October 2025 and forwarding proof of payment,who gave permission for the accounts to be reinstated.vodacom just don't respond on emails.i asked her does it make sense that I have to by R834 for my line to be opened but my contract is R398?
CS
Christel S's update21 Jan 2026, 12:28
Reviewer Update
Vodacom is the worst ever. Yesterday they've decided to block my line,I can't WhatsApp,call,message ...nothing,I've paid just over R8000 last year October,I've closed and paid premature cancellation on the contracts,which I have proof of and send it to Vodacom again.yesterday I phoned accounts department to open my line,they advised that I must first pay R834,because my account is in arrears,in order for my line to be opened,according to the accounts department the contracts was reinstated November 2025,so now I'm asking,after settling the accounts on the 25th October 2025 and forwarding proof of payment,who gave permission for the accounts to be reinstated.vodacom just don't respond on emails.i asked her does it make sense that I have to by R834 for my line to be opened but my contract is R398?