ME
Monica E
1 reviews | Active since Nov 2021
23 Aug 2025, 13:34
Unhappy client
Very unsatisfied customer from Vodacom. They witch off our fibre instead of fixing the speed problem. Vumatel is blaming Vodacom and Vodacom blaming Vumatel. We have logged numerous complaints but not a phone call back to sort the issue. Looking now to move to another provider. Not the first time we are having issues.
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Vodacom's replyOfficial
23 Aug 2025, 16:06 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply23 Aug 2025, 16:06
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team