Unhappy client

Good day

I would like to log a complain about the bad experience and service i had with vodacom. Had an account which I settled (before time) in 2022, to my suprise when I went back to one of you stores in Three Rivers I wasvtold my account is in arrears. 1. The sales lady assisted with logging a query which we were told it will be resolved in 24hrs, that never happened. 2. Went there 2 days later my nqmebwas still not cleared and I left. 3. Went back over 7 days later I was still not cleared and my case was escalated to accounts department and told it will take 48hrs. 4 I kept calling in between to check with my sales person still nothing. 5. Called customer care and the consultant there said it been cleared I can go to the shop, but I thought instead of waisting my petrol again le tme call and when the sales lady checked, I was still not cleared but she called accounts and we eventually got someone who was willing to do their job, He called another department and I was cleared, this is now according to him and the email he sent the sales lady. Guess what? She still couldn't submit the application cause my name was reflecting in arears. Its been a month since I have been dealing with this simply because someone somewhere is not doing his/her job. Thank you to Anna in three rivers for all your efforts but your customer and accounts department failed you! You have lost a sale and im never recommending vodacom to anyone!! Simply because I settled my account before time!!! Further more, i logged a complain with their customer care via email, its been 5 days still no response!!!