Unhappy Client

Item: Vodacom
Rating: 1
Author: Jasmine

Terrible Service , I have waited over two weeks for assistance in regards to confirming my upgrade to just be delivered.

I'm told I cannot cancel nor go in store in order to complete or collect my upgrade. You complete a Sale but fail to Deliver !!! I've been a good customer for years and pay on time... I will not be paying my Monthy Instalment Fees until you guys Deliver the Service you supposably provide

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Jul 2024, 10:13

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply24 Jul 2024, 10:13

Official

Vodacom's replyOfficial

25 Jul 2024, 07:50

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/07/25 you 07:43:30, you have advised that you have been contacted by Confirmations Team.

The waybill number is K***. Kindly track on www.ram.co.za

Regards

Vodacom Consumer Website Team

Vodacom's reply25 Jul 2024, 07:50

Official