Unhappy client

<p>On the 23 May 2016 I went to Vodacom in Midrand Bouders to upgarde and i met the lady by the name of Patricia who was very helpful and assisted me with the quatation,Fortunatley the upgrade went well untill where she forgot to mention to me that the contract is going to be for 3years and which is going to be too much for me.I went back to the shop and i was asked to bring along the Laptop and Modem,I took them back on the 11th of this month.When i got to the shop i got to meet with the this unproffesional/rude guy(Sabelo)Apparently he is a store manager.I explained to him that i kept the box but not the manuals and the spounge that were inside the box,But to him was a train smash and i do beleive that he didnt send my laptop to where it was suppose to be taken to check if it was not used.I didnt use that laptop and i dont see why they shouldnt take it back because of the spounge and manuals.I have been with vodacom for almost 8 yrsand i have never experiance something like this.Can someone assist me</p>