Unhappy client

I went to Vodashop Summerstrand on the 2nd of April to book my cellphone in for repairs, I was told the device will only be shipped once Repairs in Greenacres opens, that is understandable, I just wanted them to book the phone in, since it is under Insurance, so that I don’t have problems when Finrite needs to replace the device, On the 14th of April i called the branch, I was told that the Repair shop is opening the following day and that my device will be send there, since not hearing from Finrite or Vodashop, I made another call on the 25th of May just to find out my phone is still laying there, not booked in, the data consultant that answered the phone told me she is waiting for her logins and is unable to book my phone in, this is what you call pathetic customer service, and still told me that I can come collect my device and take it to Repairs myself, So when I’m off and I go collect it, Finrite will see that from end of March the sim wasn’t in use with the device and will deny service on it, because my date for claiming will than only start end May, I want my device fixed or replaced by the 1st of June, this can’t be that difficult, I’ve been a loyal client of Vodacom since 2006, yes I know its lockdown, but Repairs are open for almost 2 weeks already, and my phone has just been gathering dust at Vodacom Summerstrand, please call me with a resolution.