DC
Domare C
1 reviews | Active since Jul 2012
01 Apr 2016, 08:41
Unhappy Client
I've received warnings that my data usage is over the limit the past two months even on the second day of my new month.<br> It's never happened to me in the past and my phone has never been cut off. I also use WiFi at home not data!!!<br> I phoned 082111 Monday 28 March and the lady said she can't help me and need to escalate my query another department to investigate. Today is Friday and I have not had ANY feedback!!!!<br> So I phoned again this morning. First of all they are offline and can't check on the system. Now the lady says it takes up to 7 WORKING DAYS to give feedback!<br> I even asked if I can just pay in money OR SOMETHING to be able to use my phone while you investigate but NO!!!!!<br> Horrible Horrible service!!!!! I wish I never moved over to Vodacom!<br> Reference: ***<br>
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Apr 2016, 09:07Hello domastand,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
SA,Consumer Website Team
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
SA,Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2016, 09:07
Official
Hello domastand,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
SA,Consumer Website Team
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
SA,Consumer Website Team
Best regards,
DC
Domare C's updateReviewer Update
05 May 2016, 10:31To whomever is willing to assist.
My complaint above refers. In short it relates to an excessive data charge included in my account (last month) notwithstanding the fact that I have wireless internet at work and at home.
All the normal departments were unable or unwilling to assist.
After my Hello Peter complaint I received a phone call from a gentlemen. After hearing my story and looking at his system he confirmed that the mistake was that of Vodacom's and that they have several similar problems as a result of a switch to a new system. He undertook to investigate my account.
To date no feedback from him or any other department from Vodacom at which I laid complaints. They did however supply me with this month's bill which is double to that of last month's which was the subject of my previous complaints. The new bill includes data charges of R 4000 plus. (uncapped wireless at home and office).
As nothing tried previously had resolved the issue I was forced to visit a shop notwithstanding the believe that they will not be able or willing to assist. I was not surprised when I was informed that the systems were slow. After sitting for 30 minutes we were informed that she was not able to access my account and referred us to the telephonic departments (accounts and customer care - the same departments who refused to assist previously).
VERY DISSAPOINTED WITH VODACOM. Cant believed I switched from MTN to VODACOM LAST YEAR.
DC
Domare C's update05 May 2016, 10:31
Reviewer Update
To whomever is willing to assist.
My complaint above refers. In short it relates to an excessive data charge included in my account (last month) notwithstanding the fact that I have wireless internet at work and at home.
All the normal departments were unable or unwilling to assist.
After my Hello Peter complaint I received a phone call from a gentlemen. After hearing my story and looking at his system he confirmed that the mistake was that of Vodacom's and that they have several similar problems as a result of a switch to a new system. He undertook to investigate my account.
To date no feedback from him or any other department from Vodacom at which I laid complaints. They did however supply me with this month's bill which is double to that of last month's which was the subject of my previous complaints. The new bill includes data charges of R 4000 plus. (uncapped wireless at home and office).
As nothing tried previously had resolved the issue I was forced to visit a shop notwithstanding the believe that they will not be able or willing to assist. I was not surprised when I was informed that the systems were slow. After sitting for 30 minutes we were informed that she was not able to access my account and referred us to the telephonic departments (accounts and customer care - the same departments who refused to assist previously).
VERY DISSAPOINTED WITH VODACOM. Cant believed I switched from MTN to VODACOM LAST YEAR.