LM
Lungelo M

1 reviews | Active since May 2022

09 May 2022, 22:17

Unhappy client

March 2021 I bought a contract iphone 12 mini and it's been a horrible experience for me since... 3 months in having the phone it had to go for repairs cause it froze. Jan 2022 same thing happened phone had to be taken in for repairs and everytime it goes for repairs I pay extra money. On the 26th March the phone died on me again took it in at the Vodacom in Newcastle beginning of April. The phone was couriered to Bethlehem. I was called to disable my "find iphone" we did that but that phone came back on the 3rd May unfixed!! Took it in again in Jhb now. Was assisted by a lady named Nthabiseng, cool. I disable the "find my iphone" and it reads "erase pending waitibg for iphone to connect to internet to erase" i call the number at this vodacom it puts me straight to voicemail. I send an email it responds my messeafes have been blockedive been trying to get ahold of staff in vodacom i am not winning. My business is on a stand still because thats my business phone. I am still paying for the contract even though I havent had the phone for almost 2 months. A very dreadful experience this has been for me

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Replies (1)
Vodacom
Vodacom's reply10 May 2022, 07:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team