1 reviews | Active since Feb 2018
A few months ago my account was debited 3 times by Vodacom - all those debit orders were not authorised by me. A few days later i was contacted by a callcenter agent informing me that myaccount is in arrears. I then went to a Vodacom store to enquire and was informed that "I took 3 iphones from Vodacom" I have never had any Vodacom contract phone except for a modem of which i was paying R40.00. I recently checked my credit record and it shows that im in arrears with R3800. I would like this to be sorted out asap by Vodacom as its negatively affecting my credit record. I would like to know who and how were those transactions authorised using my personal information and banking details...feedback would be appreciated.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
Feedback has been provided.
Regards,
Renzo Maart
Best regards,
Good day,
Feedback has been provided.
Regards,
Renzo Maart
Best regards,
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