kK
keabetswe K
1 reviews | Active since Jul 2015
02 Mar 2018, 10:11
Unhappy client
I have a contract with vodacom and my monthly premium is R607.i was debited R895 this morning and when I called them I spoke to Naceeb who told me that I took a month to month date bundle for 1Gb and I authorised it on my phone.i was advised that I took this contract on the 3rd of Jan 2018 .for some reason my premium for February was still R607 then only this month they charge me R895 . If this is true why was the premium R607 in February? And I always buy 1Gb data for R149 using my own cash why would I take a contract for data bundles and agree to pay R288 for 1Gb data.only a stupid person would do that.i want my money and I want it today .bad service your giving us.
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Replies (2)
Vodacom's replyOfficial
02 Mar 2018, 10:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Mar 2018, 10:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Mar 2018, 08:33Good Day,
I do apologise for the delay in response.
I've responded to you via SMS with feedback.
Thank you for your patience.
Regards,
UW
Best regards,
Vodacom's reply29 Mar 2018, 08:33
Official
Good Day,
I do apologise for the delay in response.
I've responded to you via SMS with feedback.
Thank you for your patience.
Regards,
UW
Best regards,