Unhappy client

I since upgraded my data number ( ********** 710) on the 12 September, online, which advertises as next day delivery, I still have not received the phone I order (S8+ gold and the J5), I have been calling the upgrade division and no one seems to know what they are doing, they always have to check with supervisor and revert back to me which never happens. I have spoken to 6 agents so far still I do not have my phone. I am endlessly wasting my airtime calling in and not getting any positive feed as my voice line ( ********** 179) is not vodacom and today, my account was debited for the phone I do not have. I have been with Vodacom for a long time now and I am really shocked at the services am getting. how do you debit for something I have not received and you are not able to assist with. I get emails from RAM and they still not able to deliver because Vodacom doesn't seem to know what they doing. why provide a service you cant manage?