1 reviews | Active since Jul 2016

14 Jun 2017, 11:57

Unhappy Client

<p>I have upgrade my contract in May 2017 from a Top-Up u-Choose Flexi to a Smart S+.<br /> <br />Unfortunately I am not a happy client at all. First I had to call in for an extra 500mb data as the provided data is not enough to get me trough a month. It is the 13th of June and already there is only 351.60mb of the total of 1gig ! It is impossible! I use WiFi in office hours, and never run out off data. Could you please tell me where my data is gone to?<br /> <br />Secondly, I prefer my contract to be my-graded to a Top-up-choose flexi again, as I cant afford this. </p> <p> </p> <p>I send a maill to Vodacom and still no word from them on how they are going to assist me. I will be admitted in hospital on the 26th of June and need this to be sorted.</p> <p> </p> <p>Regards</p> <p>Hannatjie</p> <p>Cell:: ********** <br /> </p>

0
Replies (3)
Vodacom
Vodacom's reply14 Jun 2017, 13:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update14 Jun 2017, 13:11
Reviewer Update

Thank you, looking forward

's update15 Jun 2017, 08:25
Reviewer Update

Goodmorning

I am still waiting for Vodacom to contact me.