Unhappy Bossing customer

Hi. To whom this may concern. I have been a Vodacom customer since they existed and have not use any other service provider since then. As a existing customer for many years I'm very dissapointed in the service that I got from them recently.

I app**** for a contract and was told that it will take roughly 24 hours to activate. As 24 hours passed I was still unable to use my device due to my contract not being activated as yet. I have phone customer care frequently to gain answers regarding my problem and they were not able to assist me whatsoever.

I was told to go back all the way from Hartenbos to George to do a follow up at the shop where the contract was approved and done, which I did but the problem is still not resolved. I personally think that it is unacceptable due to the fact that I took the contract for working purposes and is now in a situation where I'm unable to do my work properly because of their neglection. First payment is already been taken out of my account so it is disgusting to know that they are keen to take my money but do not care about their customers. I paid for a service that I cannot use Very disappointed in Viacom services.