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Tanya M
1 reviews | Active since Jul 2012
09 Nov 2019, 12:27
Unhappy
Not a very happy customer with Vodacom. Been having a problem since Monday where I purchased 2 Gig what's app bundles but can't use it. So I have to make sure I have data or I won't be able to use my what's app. A query was logged and funny enough I received a sms on my mum phone as her number is under my contract I am shocked regarding that. Anyway they keep telling me to do certain that I have been doing but still my what's app is Taking from my normal data and not what's app data. It's like iam being told your query has bee. Resolved what must we do. Well iam a customer and I aid for that bundles that I can't use. Where as I don't need to buy data now I have to buy to use my what's app.
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Vodacom's replyOfficial
09 Nov 2019, 15:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Nov 2019, 15:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tanya M's updateReviewer Update
19 Nov 2019, 08:04Was advised will receive 1 Gig data but till today nothing. Yes I got the 2gig before but don't advise customers of something and not doing it. So buying this what's app bundle won't be of any use to me cause I might get the same problem again. Will complain and complain till my issue will be sorted nearly 3 weeks and the tech team still working on it
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Tanya M's update19 Nov 2019, 08:04
Reviewer Update
Was advised will receive 1 Gig data but till today nothing. Yes I got the 2gig before but don't advise customers of something and not doing it. So buying this what's app bundle won't be of any use to me cause I might get the same problem again. Will complain and complain till my issue will be sorted nearly 3 weeks and the tech team still working on it