1 reviews | Active since Jul 2017

05 Jul 2017, 21:06

Unhappy and Irritated

<p>HELLO PETER</p> <p>It's been a while now since we have been trying tirelessly to have our issue resolved by Vodacom, but since our contract in 2015 Vodacom has been a headache to us. This is now the 3rd time if not 4th trying to raise our concern through social media. Vodacom Century city first incorrectly sold to us wrong contract, following that was increasing debit orders, thirdly data which was not loaded, now they had taken us to legal telesale legal services, we have responded numerous times to Vodacom and this third party, but Vodacom simply ignore us. Instead of admitting failure to meet obligation, they continue to refuse responsibility.</p>

0
Replies (2)
Vodacom
Vodacom's reply06 Jul 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update17 Sept 2017, 23:29
Reviewer Update
Good day I have been waiting for Vodacom to get back to me. Nothing to this point except Telesales continuing to request payments which I have informed that I am not paying anything. Our reference number: I ********** P Hoboshe (Debtor) L Hoboshe (Husband) ********** 836 Please a supervisor or manager must call me. I cannot speak to Consultants that will not be able to assist us.