DZ
Dumisani Z

1 reviews | Active since Nov 2016

21 Nov 2016, 13:01

Unhappy and fustrated customer

<p>Since the 13th of November I have been calling vodacom up and down and even we T to their offices in Vodaworld and on top of that sent an email to Michael Ottoman and I also did what he told me to do. Michael Ottoman hasn't contacted me to check if my problem has been resolved. I have 8 days and still cannot make out going calls. I just wish Vodacom can look in to my problem and resolve it as I know I'm still liable to pay for the service that I did not use for a number of days.</p> <p>I am now really not happy with the way Michael Ottoman and his team are handling my matter. </p> <p>Can I ask that a technician calls me to resolve my problem.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Nov 2016, 13:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team