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Pinki M

1 reviews | Active since Sept 2018

18 Apr 2025, 11:36

Unhappy and frustrated it’s an understatement to say the least.

Vodacom has left me without WiFi connectivity since Monday and today it’s Friday.Guess what I’m still in the same situation,however debit order went off and I have received my bill for the new month.How are you still in business while you treat customers in this manner it’s a mystery to me.The matter that has been escalated since Wednesday and still now the matter is not resolved it’s beyond me for such a big company.Today I was on the line with customer service for almost 30 min yet my issue is still not resolved.

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Replies (1)
Vodacom
Vodacom's reply18 Apr 2025, 14:00
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team