rV
ricky V

1 reviews | Active since Jul 2016

07 Jul 2016, 17:12

unhappy and disappointed

<p>Lost month vodcom didn't take off my debt I had to phone then an tell them to do it only came off on the 10th an I also bought data Which they didn't give me now this month vodcom didn't take off the debt orda an I phoned then an told them they didn't an they said I was paid up to date I was paid now they telling me I didn't pay an saying I must pay more This is unfir and bad of this metwork I mean I have 4 contact with vodcom and this is how they treat a loyal cumsotmer if this. Continues then I'll put it all over Social media and in the newspapers and I'll tell all my friends and family how bad vodcom is and I am available form Monday to Thursday form 16:00 only and form 13:00 on Fridays get back to me urgently this is unacceptable service</p>

0
Replies (2)
Vodacom
Vodacom's reply07 Jul 2016, 18:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Jul 2016, 12:34
Official

Good day Althea

As per our telephonic discussion, you did not have your details with you and you will visit the store to resolve the matter.

Regards

Lesley Abels