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Phumzile M
1 reviews | Active since Dec 2021
09 Nov 2023, 19:37
Unhappy about the service from vodacom insurance
I took a phone with insurance and they debited money every month, when I had to claim for my lost phone I was then told, they did not update my upgrade on their system as if that was not enough, later i was told I was undercharged therefore before they can process my claim. My problem is they only saw that when I had to claim all along everything was fine.
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Replies (2)
Vodacom's replyOfficial
10 Nov 2023, 07:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Nov 2023, 07:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Phumzile M's updateReviewer Update
12 Nov 2023, 13:41Another bad service from vodacom insurance. Ok vodacom did reply but still couldn’t solve my problem. I paid the money they wanted and went to the shop to fetch the phone, I was told the insurance did not give them the quotation and I have to pay access, another suprise amount that was not mentioned ever since I have been running in and out of vodacom even today I don’t know the amount of access. If I had to pay access why they did not mention that when they told me I had to pop up R1 386,55 now that I paid that amount that was not mentioned before my claim I had to pay an unknown amount of access.
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Phumzile M's update12 Nov 2023, 13:41
Reviewer Update
Another bad service from vodacom insurance. Ok vodacom did reply but still couldn’t solve my problem. I paid the money they wanted and went to the shop to fetch the phone, I was told the insurance did not give them the quotation and I have to pay access, another suprise amount that was not mentioned ever since I have been running in and out of vodacom even today I don’t know the amount of access. If I had to pay access why they did not mention that when they told me I had to pop up R1 386,55 now that I paid that amount that was not mentioned before my claim I had to pay an unknown amount of access.