Unhappy about service request logged over a week ago!!!!

<p>I'm so disappointed by this network, but then judging by the amount of complaints you guys get I'm inclined to believe that's the kind of service you guys strive for so job well done you have yet another unhappy client *clapping*</p> <p> </p> <p>It's ridiculous that one has to wait a total of 7 days for a simple service request to be attended to by IT after all information that was required by YOU had been submitted nogal the nerve you guys have to not even acknowledg receipt of any of my documentation.</p> <p> </p> <p>You call the call centre and all the agents can say is that the query is being escalated the number of times it gets excalated and excalated it might just land on the lap of an angel in heaven.</p> <p>Look into revising your SLAs atleast we will know what we getting ourself in for.</p> <p> </p> <p> </p>