Unhappy about service request logged over a week ago!!!!
<p>I'm so disappointed by this network, but then judging by the amount of complaints you guys get I'm inclined to believe that's the kind of service you guys strive for so job well done you have yet another unhappy client *clapping*</p> <p> </p> <p>It's ridiculous that one has to wait a total of 7 days for a simple service request to be attended to by IT after all information that was required by YOU had been submitted nogal the nerve you guys have to not even acknowledg receipt of any of my documentation.</p> <p> </p> <p>You call the call centre and all the agents can say is that the query is being escalated the number of times it gets excalated and excalated it might just land on the lap of an angel in heaven.</p> <p>Look into revising your SLAs atleast we will know what we getting ourself in for.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So as I type this I'm on day TEN still with no resolution or feedback. On the 7th I was contacted by 2 consultants. 1 named Lucian asking me to forward all documents again so he can forward the documents to the relevant department which I did I'm yet to get confirmation of whether he received my documents and if indeed he got them and as to how long it's STILL going to take.
The other one just called to get the number iv got a service request logged on and will call me back I'm still waiting.
Vodacom has no regard for its client's honestly, I'm at my wits end with this provider.
So as I type this I'm on day TEN still with no resolution or feedback. On the 7th I was contacted by 2 consultants. 1 named Lucian asking me to forward all documents again so he can forward the documents to the relevant department which I did I'm yet to get confirmation of whether he received my documents and if indeed he got them and as to how long it's STILL going to take.
The other one just called to get the number iv got a service request logged on and will call me back I'm still waiting.
Vodacom has no regard for its client's honestly, I'm at my wits end with this provider.
Good day,
Feedback has been given, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
LS
Good day,
Feedback has been given, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
LS