1 reviews | Active since Jan 2017
unhappy about contract details
Good day, In May 2019 a telesales agent from Vodacom gave me a call stating that my data contract (on ***) with Vodacom is about to expire and that they would like to offer me this wonderful deal where I get 20gig of data which 10gig is for during the day and 10 gig for night owl for only R150 per month l. I upgraded to this new deal with much excitement. He read all the T&C to me, never did he mention once that I will have to pay a admin fee of R149.99. On Saturday (29.06.2019) I went on my bank and notice that Vodacom debited my bank with R585, with great shock I phoned the call centre to query my account, well the call centre agent informed me that there was an admin fee of R149.99 which I haven’t been informed of and then I get an even bigger shock I`m paying for insurance, insurance for what??? To insure my data?? Cause this is only a data contract on ***. So I asks the lady to cancel the insurance and I need a refund on the R149.99 cause that has never been disclosed to me, I even told her that Vodacom can retrieve that phone she said it won`t be necessary she will escalate query and that I should wait till end of July for my credit note to reflect on my statement. Well I need Vodacom to reimburse me for the insurance and the admin fee of R149.99, which I think it`s fair since they`ve debited my account they can pay it back. If this matter can`t be resolved I need Vodacom to cancel my data contract, I can’t foresee any problems cancelling contract as I don’t have a device on this specific contract.
Thank you. Regards.
SL.Fortuin
As discussed, We can confirm that this matter has been resolved
As discussed, We can confirm that this matter has been resolved
