MT
Marcia T
1 reviews | Active since Nov 2018
17 Sept 2019, 16:50
UNHAPPY
I took out a laptop contract on the 12th of September 2019 the consultant told me the confirmation department will contact me and than my order will be packaged and delivered. I phone Vodacom everyday ever since sunday with no success they keep giving me different stories and reasons. Today I phoned about 4 times with no succes I feel like cancelling this deal.
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Replies (2)
Vodacom's replyOfficial
18 Sept 2019, 06:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2019, 06:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Sept 2019, 13:19Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that you have been contacted by the relevant department with regards to your query. Kindly allow the team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team
Regards, Vodacom Consumer Website Team
Vodacom's reply26 Sept 2019, 13:19
Official
Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that you have been contacted by the relevant department with regards to your query. Kindly allow the team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team
Regards, Vodacom Consumer Website Team