NS
Natanya S

1 reviews | Active since Oct 2016

03 Oct 2016, 17:06

Unhappy

<p>I am very disappointed with the service from vodacom, ... I have cancelled my 2 contracts with vodacom in May 2016</p> <p>I was told by the call centre agent that my last debit order for the contracts will be end June, as this was when the contracts would end, 3 months later and they are still debiting me, I have phoned almost every month there after, & have been told the same sop story that nothing was cancelled on the system, and every month they cancel and every month its still being debited , how is this problem being solved, as i have to phone in again and again it will be debited...I am very unhappy , and i want to be REIMBURSED for the 3 months that they keep debiting me, ITS not my fault.</p>

0
Replies (3)
Vodacom
Vodacom's reply04 Oct 2016, 06:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

NS
Natanya S's update11 Oct 2016, 10:37
Reviewer Update

Hi

I have to date not received any contact from vodacom , if THEY DEBIT me again i will be very ticked off, as this is not my problem that the systems dont work, Vodacom needs to reimburse me for there mistake.

NS
Natanya S's update16 Nov 2016, 15:20
Reviewer Update

HI

TO DATE NO RESPONSE FROM VODACOM!!!!!!!!!