RC
Remondi C
1 reviews | Active since Jun 2018
26 Apr 2020, 00:27
Unhappy
So my contract mobile number has been a prepaid number since some time last year. I have been toping up with airtime which I purchase and for some reason vodacom is now sending me text messages to let me know my account will be deactivated as I am in arrears. I am fed up with vodacom and the poor customer service my sim card is on prepaid and I would like to know for what reason do they now want to deactivate services. When a person try an phone customer care there is no answer, you send an email they take years to respond but so quick for them to send threatening text. So I would now really like to know where to from here.
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Replies (2)
Vodacom's replyOfficial
26 Apr 2020, 15:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Apr 2020, 15:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RC
Remondi C's updateReviewer Update
29 Apr 2020, 10:10So vodacom had made contact with me yesterday I was unable to speak I asked the person who called me to give me a call back today before 10 and he agreed.
It is was 10h08 I am still waiting on that phone call which was agreed and now vodacom is again harassing me with text messages this is so pathetic and I am getting sick and tired of this it's either vodacom get this sorted or I am taking the matter to the ombudsman simple as that.
It is was 10h08 I am still waiting on that phone call which was agreed and now vodacom is again harassing me with text messages this is so pathetic and I am getting sick and tired of this it's either vodacom get this sorted or I am taking the matter to the ombudsman simple as that.
RC
Remondi C's update29 Apr 2020, 10:10
Reviewer Update
So vodacom had made contact with me yesterday I was unable to speak I asked the person who called me to give me a call back today before 10 and he agreed.
It is was 10h08 I am still waiting on that phone call which was agreed and now vodacom is again harassing me with text messages this is so pathetic and I am getting sick and tired of this it's either vodacom get this sorted or I am taking the matter to the ombudsman simple as that.
It is was 10h08 I am still waiting on that phone call which was agreed and now vodacom is again harassing me with text messages this is so pathetic and I am getting sick and tired of this it's either vodacom get this sorted or I am taking the matter to the ombudsman simple as that.