UNHAPPY !!!

<p>On 24 June 2016, I phoned the cancellation department for an early settlement, they gave me the quote, and I paid the amount immediately and send it back with the documents that they required. On 23 July 2016 we had a break-in at our home and the Ipad were ******, I phoned Vodacom to cancel the data contract but they said that they cannot help me as there was an amount of R309 still outstanding ?? But to my knowledge I paid the early settlement that was given to me, so where does this amount come from ? The phone were ****** on 31/10/2015 and the simcard were blocked, it were never used !!!!! I would appreciate it if someone can get back to me with some clarity.</p>