Unhappy!

i currently have 5 contracts with Vodacom , when i called in to upgrade and take out a new contract online i was told they could not help me ,there is a ***** alert on my profile that according to vodacom was placed by a store and i need to go into a store to remove this , i have never requested or asked for this, nobody is willing to assist for possible two new contracts ,Vodacom is certainly not making anything easier for their customers in this difficult period , i am considering taking my business elsewhere and i am sure another service provider will appreciate a customer with potentially 7 contracts