unhappy

<p>I don't understand how Vodacom operates. My insurance was cancelled without me knowing, when I called in on the 9th of August I was told that my insurance got cancelled in April and they didn't even bother to call or send me an SMS. On top of that the agent who was helping me was very rude and not helpful. She told me the insurance got cancelled because they didn't have my banking details but surprisingly they are debiting money every month from my bank account. Then I went to Vodacom in Clearwater then they told me it's because my number is now a prepaid number and it has always been a prepaid number. I am so disappointed. You guys just lost a very loyal customer. </p>