vR
vonette R

1 reviews | Active since Dec 2015

12 Mar 2017, 20:56

Unhappy!!!!

<p>I am furious with vodacom right now! I upgraded a few weeks ago from the samsung S5. The woman helping me at the desk told me that the huawei P9 is a very good phone and a good choice since it is much cheeper. My mother is still the account holder because I was a student till Desember and only started my first job in Feb. I had to go to my home town to do the upgrade which is fine I knew that. The woman then told me there is not a P9 in stock but there is a P8. I told her I do not mind, but I do not want to downgrade so I wanted the phone to at least be better than the samsung S5. After she showed me the comparrison and I was happy that the P8 was better than the S5, my mom signed the contract and we left. This was a sunday and we were in a hurry. Since then I have had so much trouble with how slow it is and many other problems. Eventually I took out my sim and just used my S5 again because the P8 was so bad. I told my husband to just sell the stupid phone because it is useless. He just told me that the phone is the P8 LITE and NOT the P8 like they told me!!! No wonder the phone was terrible! The specs clearly shows its a terrible phone in comparrison to the normal P8 and the S5. How can this happen???? And what do you want me to do with the terrible phone that is worth nothing!!??</p>

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Replies (2)
Vodacom
Vodacom's reply13 Mar 2017, 07:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Mar 2017, 13:05
Official

Dear Customer,

As per our telephonic conversation, someone from head office is assisting with your query.

Regards,
Vodacom Consumer Website Team