AD
Andrea D

1 reviews | Active since Jan 2017

04 Jan 2017, 16:53

Unhappy

<p>I baught a devices at pik n pay hyper I am not entitled to get 300 airtime with the device on the 31st of December I was told to by a 12rand airtime voucher and SMS the word new to 31118 to receive my voucher up until this day I have not I called the call center and spoke to so many consultants just to get told frm a lady named busy that I should recharge again and send another message and wait another 72 hours this is bull**** a money making thing from vodacom I have now put my cellc sim card in my device I will remain with them I still have no 300 rand airtime as advirtised </p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply05 Jan 2017, 08:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team