PC
Philip C

1 reviews | Active since Apr 2022

14 Apr 2022, 09:24

Unhappiness with Vodacom

I took out a cellphone contract on 30 July 2021 for 36 months the monthly instalment as stated on the contract to be debited from my account was set for R668.99. On 1st April the monthly instalment has increased to R685.00 I went to back to ask why the increase without notification only to be told that Vodacom has the authority to increase instalments without notice and gave me a number to call without and and email address. I fail to understand why staff in the branch are unable to assist and that the customer should go about there centres to try and get a reason for the increase . This has been a back and fourth without getting any resolution

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Replies (1)
Vodacom
Vodacom's reply14 Apr 2022, 10:45
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team