UNHAPPINESS ABOUT VODACOM

On 2024-07-15 I phoned to cancel a contract. The lady who assist me from Vodacom said to me that she are not cancel to contract but make it a pay as go. I explain to her that the person who's number this is, is currently in South Korea and this number is now not in use for almost a year. She said that the number will stay active and as soon the person is back in South Africa the number can just be use again with a new contract. I except that. During the conversation we also discus some other number on my id number. The one number was the number of my wife and the other number was the number of my mobile wifi rooter. We updated both contracts. I can remember that we discussed the upgrading of the rooter but cannot remember that we discussed updating the handset on my wife's number. She said that my parcel will be delivered to me. This was a Monday. Later during the week, if I can remember correct it was Thursday I received a new cellphone from Vodacom. On the Saturday I went to the local Vodacom shop to explain the situation about the phone. I was told that they cannot assist me as this g=has been a telesales. I was told that I must phone them again and tell them they must come and collect the phone again as I have not request for a new handset. I was also told that a pay as you go number expires after 3 months if not in use and that I must also told them that they must cancel the contract. Since then I have phoned their call centre on several occasions. I was told that the lady who assist me the first time must do the cancellation. I was told that they will leave her a message to phone me back. This happened twice. Up until today I was never phoned back by this lady and nobody at Vodacom seems to be able to assist me. This is not acceptable.