Unhappiness

<p>I recently upgraded my mother's cell phone contract and there was about R150 worth of air-time left on the phone as well as almost 1GB of data and an active sms bundle on the old sim card. When I put the new sim card into the new phone and started it up, ALL the airtime and data and sms package was gone. I have been phoning them to get an answer and to get the lost airtime and data back, with no success as the call center agent told me that "they do not have the systems to recover the lost funds."</p> <p> </p> <p>I am usually always very happy with the service of Vodacom, but at the moment I am highly disappointed not only at how the money disappeared due to unexpected"software downloads" even though there was nothing to update on the phone in the first place. There is nothing in writing about this dilemma. </p>