CR
Cornelius R

1 reviews | Active since Dec 2012

08 Dec 2016, 11:06

Unfulfilled promises

<p>On 9 November I app**** for the IPad Air 2 that was advertised in Vodacom November booklet. The contract application was approved same day. The consultant then informed me that they would place a order for the item as it was not kept in stock in the shop. This should take about three days. She then contacted me on the 16 November to inform me the item was still on back order. Since I have contacted her once a week and was informed that the item was still on back order. When placing the application I had been approved by mtn for a tablet, but as I am a vodacom customer that application was then cancelled by me on my approval. It has been almost a month since my application was approved with no tablet in sight. Surely this is not acceptable from the biggest cellular provider in South Africa.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2016, 11:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team