1 reviews | Active since Dec 2012
Unfulfilled promises
<p>On 9 November I app**** for the IPad Air 2 that was advertised in Vodacom November booklet. The contract application was approved same day. The consultant then informed me that they would place a order for the item as it was not kept in stock in the shop. This should take about three days. She then contacted me on the 16 November to inform me the item was still on back order. Since I have contacted her once a week and was informed that the item was still on back order. When placing the application I had been approved by mtn for a tablet, but as I am a vodacom customer that application was then cancelled by me on my approval. It has been almost a month since my application was approved with no tablet in sight. Surely this is not acceptable from the biggest cellular provider in South Africa.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
