unfulfilled promise

After making a contract upgrade on the 8TH January, I was promised to receive my phone on the 11TH January. Lo and behold, I am still waiting and now Vodacom is blaming the courier service provider (RAM Courier Services). RAM is putting the blame on Vodacom. When tracking the my parcel on the RAM website, it was dispatched out for delivery @ 09:30, 12 January and the time is now 15:10, still sitting without my order. Both Vodacom and RAM have provided a bad service to me, especially Vodacom, for promising and not delivering on their promise.