unfulfilled obligations

<p>I took out a contract with vodacom in janaury 2016, I also took out insuarance on the phone as advised. My phone got damaged around october/november and <em></em>I informed tehm about these issue as I was still insured. They took my phone in for about a month for repairs , however it was returned after a month not being repaired as they informed me I was not insured. After many follow ups with them I could not get any way foward, and I am still being charged for a phone that does not work .</p> <p> </p>