unfriendly service and billing

Walked into the store, had to ask for help nobody attended us. We wanted to upgrade to the bb passport to find out that we will need to pay R530 for a contract on display in store for R199 pm unfriendly service and hidden costs this is a first from vodacom as we always in the past pay'd the price on display guess vodacom is staring to get up to ****. We have 5 contracts with them but they cant even notify us when new stock arrives or when we can cancel the contracts.... thanks guys for a **** service we wont be using you any longer.